How we collect, use, and protect your information
Your Privacy Matters: At SMTPS.IO, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email delivery services.
SMTPS.IO ("Company," "we," "us," or "our") operates the SMTPS.IO email delivery service, including our website, APIs, and related services (collectively, the "Service"). This Privacy Policy applies to all information collected through our Service.
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
We collect information you voluntarily provide when using our Service:
| Category | Examples |
|---|---|
| Account Information | Name, email address, company name, phone number, billing address, and the date and version of the Terms you accepted |
| Payment Information | Card brand, last four digits and expiry date, plus billing information. Full card details are entered on our payment processor's secure checkout page and are never stored on our servers. Cryptocurrency payments are identified by the transaction ID you provide |
| Email Content | Email messages, attachments, sender/recipient addresses transmitted through our Service. Bodies and attachments are relayed without being stored; the subject line, addresses and delivery status are recorded in the delivery log |
| Lists and Templates | Recipient lists you upload (email addresses and any other fields you include) and email templates you save in your dashboard |
| Support Communications | Messages, feedback, and correspondence with our support team, including messages sent through our contact form |
| Domain Information | Domain names you configure, DNS records, authentication settings |
When you use our Service, we automatically collect certain information:
We may receive information about you from:
We use the information we collect for the following purposes:
For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
| Legal Basis | Processing Activities |
|---|---|
| Contract Performance | Providing the Service, processing payments, account management |
| Legitimate Interests | Service improvement, security, fraud prevention, analytics |
| Consent | Marketing communications, optional cookies |
| Legal Obligation | Compliance with laws, responding to legal requests |
We do not sell your personal information. We may share your information in the following circumstances:
We share information with trusted third-party service providers who assist us in operating our Service:
All service providers are contractually bound to protect your information and use it only for the purposes we specify.
We may disclose your information if required by law or in response to:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.
We may share your information with third parties when you have given us explicit consent to do so.
We use reasonable technical and organizational measures to protect your information:
Security Measures: We use encryption in transit, firewalled servers in Microsoft Azure data centers, and restricted administrative access to protect your data.
You are responsible for:
We do not set advertising cookies and we do not run personalised advertising. Our own site does not set cookies at all: your sign-in token and language preference are held in your browser's local storage, which stays on your device and is cleared when you sign out or clear your browsing data.
The third-party services we embed do set their own cookies:
| Service | Purpose | Where |
|---|---|---|
| Google Analytics | Usage statistics and performance monitoring (typically retained up to 2 years) | All public pages |
| Zendesk | Support chat widget | All public pages |
| Google reCAPTCHA | Spam and abuse protection on the contact form | Contact page |
| Stripe | Payment processing and fraud prevention | Checkout |
Videos are embedded through youtube-nocookie.com, YouTube's privacy-enhanced mode, so YouTube does not set tracking cookies unless you play the video.
You can control cookies through:
Note that disabling certain cookies may affect the functionality of our Service.
We retain your information for as long as your account exists and for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal obligations, and to resolve disputes. Apart from the delivery-log and server-log periods below, we do not run an automatic deletion schedule, so records are kept until you ask us to remove them or we no longer need them:
| Data Type | Retention |
|---|---|
| Account Information | Kept for the life of the account, and until you ask us to delete it |
| Email Bodies and Attachments | Not stored — relayed to the destination and not written to our systems |
| Email Metadata/Logs | Kept in our live systems for 30 days, then moved to a compressed offline archive that we keep for billing, abuse-prevention, and dispute purposes. Each delivery record includes the sender and recipient addresses, the subject line, timestamps, message size and delivery status |
| Billing Records | Kept for the life of the account, and as required by tax and accounting law |
| Lists and Templates | Kept until you delete them or close your account |
| Unsubscribe, Complaint and Invalid-Address Records | Kept for the life of the account, so that opt-outs continue to be honored and to protect deliverability |
| Support Communications | Kept for the life of the account |
| Security and Application Logs | Kept for a limited period (web server logs for 14 days), unless we need them longer to investigate a security incident or abuse |
You can ask us to delete your data at any time — see Your Privacy Rights below. We will delete or anonymise it except where we are required to keep it, for example for tax, accounting or fraud-prevention purposes.
Depending on your location, you may have the following rights regarding your personal information:
To exercise your privacy rights, you can:
We will respond to verified requests within 30 days (or as required by applicable law).
SMTPS.IO's servers are hosted in Microsoft Azure data centers in the United States. If you use the Service from outside the United States, your information will be transferred to and processed in the United States. Messages you send are also handed to the email delivery partners that relay them, which may be located in other countries.
Where the law requires safeguards for these transfers, we rely on our service providers' data processing agreements, including the European Commission's Standard Contractual Clauses where they apply.
Our Service is intended only for users who are at least 18 years old and is not directed to children. We do not knowingly collect personal information from children under 16. If we learn we have collected information from a child under 16, we will delete it promptly.
If you believe we have collected information from a child, please contact us immediately at support@smtps.io.
Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
Third-party services we integrate with include:
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the "Last Updated" date. For significant changes, we may also notify you by email or with a notice in your account dashboard.
We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes become effective constitutes your acceptance of the revised policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
SMTPS.IO
Email: support@smtps.io
Florida, United States
This address also handles GDPR-related requests.
By using SMTPS.IO, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.